Trainee electrical field engineer (white goods)

Trainee white goods electrical field engineers undertake a comprehensive programme of training that qualifies them to carry out a range of installation and maintenance duties.

On successful completion of the training programme, you will be equipped with the necessary skills and experience to progress as a Domestic electrical field engineer (white goods) within British Gas.

Monthly salary
Earnings between £16,746 and £27,000 (when qualified)
Tools and vanstock materials supplied
New van every four years
Latest laptop technology
Additional training opportunities after qualification
37 hour week
Paid holiday entitlement
Pension scheme
Sick pay scheme
Sharesave – opportunity to buy shares in Centrica at a discounted rate
Opportunities for development in a very large organisation
Discount given on Centrica products

Once your training is complete, you will be field based – thinking on your feet to solve problems, anticipating difficulties and promoting sales opportunities. You need to be self-reliant, self-motivated and trustworthy, so that you may be counted on to do the best job possible first time, every time.

Your duties will include repairs to white goods/kitchen appliances, domestic electrical installation maintenance and annual basic inspections on customers' electrical appliances and domestic electrical installations.

In addition, you will provide the best advice to our customers, positively promoting British Gas and its products to increase customer awareness and the profitability of the business. You will be expected to deal positively with customer complaints, speedily resolving them in the most cost-effective way while ensuring that high levels of customer satisfaction are maintained.

You will be provided with a full toolkit, uniform, vehicle and a DVD laptop computer for instant parts ordering, job tracking and access to a technical reference library. As part of a team, you will play a proactive role in achieving personal and group targets and be able to communicate ideas, views and initiatives effectively with team members and Service managers.

Opportunities

There are opportunities for Field engineers to progress within the company. Those who can demonstrate a passion for customer service and have the right skills and abilities can progress to Field support manager level. As a Field support manager you would be responsible for the coaching and development of your team and help them deal with situations they may not have faced before.

Download this role description as a PDF (24kb)